🏆 What have I Done So Far

• Clinic Operations Leadership – Orchestrated daily clinic workflows at Osler Health, balancing patient flow, staff schedules, and administrative demands. By redesigning check-in and follow-up processes, reduced waiting times and gave clinicians more face-to-face time with patients, while strengthening teamwork across the front desk, nurses, and doctors.
• Frontline Patient Care – Acted as the first point of contact for patients, managing triage and performing phlebotomy with accuracy and empathy. Maintained calm under pressure during peak periods, ensuring patients felt reassured and attended to quickly—contributing directly to the clinic’s reputation for seamless, compassionate care.
• Human-Centered IT Support – Implemented HR and operations platforms (Employment Hero, Plato EMR) and created step-by-step onboarding guides tailored for non-technical staff. Bridged the gap between tech systems and everyday workflows, making adoption frictionless and empowering staff to feel confident with new tools.
• Luxury Retail Growth – At Louis Vuitton, nurtured high-value client relationships by blending in-store hospitality with digital touchpoints. Used clienteling apps and bespoke digital experiences to personalize interactions, which deepened loyalty and translated into measurable sales uplift during key campaigns.
• Training & Empowerment – Designed and led onboarding sessions for new hires and refresher workshops for existing staff. Focused on building confidence, consistency, and service empathy—resulting in stronger team cohesion, improved service standards, and reduced training ramp-up time.

📌 Career Highlights