💡 Core Skills

• Clinical Support – Skilled in patient triage and phlebotomy, balancing clinical precision with a reassuring bedside manner. Experienced in onboarding patients into new care pathways, ensuring smooth integration into medical systems and reducing anxiety during first visits.
• HR & Operations Support – Adept at staff rostering, workflow development, and process optimization. Known for identifying bottlenecks and creating practical solutions that balance operational efficiency with staff wellbeing.
• Patient Care & Client Engagement – Strong communicator with a track record of building trust through active listening and empathy. Experienced in managing both clinical patients and luxury retail clients, tailoring communication across multiple channels (in-person, phone, email, digital platforms).
• Team Training & Onboarding – Comfortable leading group sessions or one-on-one mentoring. Focused on knowledge transfer, quality assurance, and building confidence in new hires, ensuring teams not only learn the “how” but also the “why” behind processes.
• IT Coordination & System Setup – Hands-on experience with medical and HR systems (Plato, Employment Hero), as well as standard tools (MS Office, shared drives). Known for translating technical setups into team-friendly guides that make system adoption smooth for staff at all levels.